Shipping/Return Policy
Shipping Policy
| Issue | Resolution |
|---|---|
| Damaged product received | Replacement / refund (with unboxing video proof) |
| Wrong product delivered | Replacement after verification |
| Major manufacturing defect | Replacement after inspection |
| Used / opened product | Not eligible |
| Minor scratches / colour variation | Not eligible |
| Natural copper/brass oxidation | Not considered a defect |
| Customised / engraved products | Non-returnable |
Important Conditions
• Product must be unused & in original packaging
• Unboxing video is mandatory for damage claims
• Request must be raised within 3 days of delivery
• Refund processed within 5–7 business days after approval
• Shipping charges are non-refundable