Refund policy

Return & Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return or replacement, the item must be unused, in original packaging, and accompanied by proof of purchase. An unboxing video is mandatory for any damage or wrong product claims.

To request a return, contact us at:
contactus.lacoppera@gmail.com

Return / Replacement Eligibility

• Damaged product received  
Eligible for replacement / refund (with unboxing video proof)

• Wrong product delivered  
Eligible for replacement after verification

• Major manufacturing defect  
Eligible for replacement after inspection

Non-Returnable Cases

• Used / opened products  
Not eligible

• Minor scratches / colour variations  
Not eligible

• Natural copper / brass oxidation or tarnishing  
Not considered a defect

• Customized / engraved products  
Non-returnable

Important Conditions

• Request must be raised within 3 days of delivery
• Product must be unused and in original packaging
• Unboxing video is mandatory for damage claims
• Refunds are processed within 5–7 business days after approval
• Shipping charges are non-refundable

Refunds

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5–7 business days.

For any queries, contact:
contactus.lacoppera@gmail.com