| Specification | Details |
|---|
Shipping Policy
| Issue | Resolution |
|---|---|
| Damaged product received | Replacement / refund (with unboxing video proof) |
| Wrong product delivered | Replacement after verification |
| Major manufacturing defect | Replacement after inspection |
| Used / opened product | Not eligible |
| Minor scratches / colour variation | Not eligible |
| Natural copper/brass oxidation | Not considered a defect |
| Customised / engraved products | Non-returnable |
Important Conditions
• Product must be unused & in original packaging
• Unboxing video is mandatory for damage claims
• Request must be raised within 3 days of delivery
• Refund processed within 5–7 business days after approval
• Shipping charges are non-refundable
Protect the Purity. Maintain the Shine.
Rinse After Every Use: Wash with water and wipe dry immediately to prevent stains.
Natural Polishing: Use lemon and salt occasionally to restore shine.
Avoid Hard Scrubbing: Do not use steel scrubbers to prevent scratches.
Hand Wash Only: Avoid dishwasher and harsh detergents.
Store Plain Water Only: Copper bottles are meant for drinking water only.
Overnight Storage: Keep water for 6–8 hours before drinking.
Weekly Inner Cleaning: Rinse with lemon water to prevent buildup.
Natural Darkening: Colour change due to oxidation is normal.
Keep Completely Dry: Dry properly before storing to avoid spots.
Avoid Excess Polishing: Too much polishing may thin the metal over time.
Manufacturer: Ramsons Industries (Brand: La Coppera Home)
Registered Address: Plot No. 41, Phase 1, Sector 53, HSIIDC Industrial Estate, Kundli, Sonipat, Haryana – 131028, India
Country of Origin: India
Manufactured & Marketed By: Ramsons Industries
Product Category: We manufacture in 4 metals Bronze, Copper, Brass & Stainless steel in Homeware , Hotel ware & Gifting Articles.
Quality Assurance: All products are manufactured under strict quality supervision and comply with applicable Indian manufacturing standards.
Customer Support Email: lacoppera2003@yahoo.com
Customer Support Phone: +91-9557400007